Terms and Conditions

These Standard Terms and Conditions ("Terms of Purchase") govern the sale of products ("Product" or "Products") by EC-Council International Limited ("EC-Council") and its parent or holding entities, affiliates and/or wholly owned subsidiaries (together referred to as "Seller") to EC-Council Academia Partners, Accredited Training Centers (ATCs), and Authorized Resellers (collectively referred to as "Customer" or "You") on this website (the "EC-Council Partner Store").

  1. These Terms of Purchase are in addition to the EC-Council Terms of Use and Terms of Service located at https://www.eccouncil.org/terms-of-use/ to which You agree by using EC-Council websites. To the extent, EC-Council Terms of Use and Terms of Service are inconsistent with these Terms of Purchase; these Terms of Purchase will prevail with respect to the use of the EC-Council Partner Store.
  2. Partner Eligibility and Product Use: Customer represents and warrants that it holds a valid and active EC-Council Partner Agreement (Academia, ATC, or Reseller) (collectively "Partner Agreement") and that its use of the Partner Store is solely for official procurement under such agreement. The purchase, use, delivery, resale, and administration of any EC-Council Products obtained through the Partner Store shall be governed exclusively by the terms of the applicable Partner Agreement and otherwise by these Terms of Purchase, in each case together with the related program policies. EC-Council may suspend or terminate access if Partner's authorization lapses or is withdrawn. EC-Council reserves the right to reject or cancel any order, without any liability thereof, where the applicable agreement is not in full force and effect at the time of purchase.
  3. Account Creation and Verification: To access or purchase any Products on the EC-Council Partner Store, Customers must create an account prior to completing a transaction. During account creation, the Customer must provide accurate, complete, and verifiable information, including the registered business name, contact person, email address, billing and shipping information, and any additional identifiers required by EC-Council for verification purposes. Accounts may also be created or approved by EC-Council on behalf of existing or verified partners during the onboarding or migration process. EC-Council reserves the right to approve or reject any account registration request at its sole discretion for any reasons whatsoever including based on verification of eligibility or compliance criteria, and may suspend or terminate accounts containing incomplete, inaccurate, or misleading details. Accounts are intended solely for the Customer's internal use and may not be transferred, shared, or used on behalf of another entity without EC-Council's prior written consent. The Customer is responsible for maintaining the confidentiality of login credentials and for all activities carried out through their account.
  4. Account Structure, Market Assignment, and User Authorization:
    1. Account and Location Structure Each Customer account may include multiple locations under the terms of the Partner Agreement. Each location shall be assigned to a single market based on verified billing details and cannot be assigned to multiple markets simultaneously. Product availability, pricing, currency, and applicable taxes will be determined based on the market assigned to the relevant location.
    2. Market Assignment and EC-Council's Rights EC-Council reserves the right to verify, approve, or reject market assignments or any changes thereto to ensure compliance with the Partner Agreement, program rules, and territorial restrictions.
    3. User Access and Permissions Individual users may be added under the Customer's registered company profile. EC-Council may assign purchasing permissions to such users based on the Customer's Partner Agreement, partner type, or account configuration. Where EC-Council assigns or approves a user, the system may generate an automated notification confirming access and catalogue assignment. Such system-generated notifications are for informational purposes only and shall not constitute proof of authorization or give rise to any liability on EC-Council for actions taken by such users.
    4. Customer's Responsibility for User Management The Customer is solely responsible for:
      1. ensuring that only duly authorized personnel are added to its company account; and
      2. reviewing and monitoring user access on an ongoing basis.
    5. Binding Effect of Orders Any orders placed or actions taken through the Customer's account — whether by the Customer or its authorized users — shall be deemed valid and binding on the Customer.
  5. Order Acceptance: All orders placed by Customer through the EC-Council Partner Store are subject to acceptance by EC-Council. An order shall be deemed accepted upon issuance of an order acknowledgement or confirmation through the EC-Council Partner Store. Orders placed through an authorized company account shall be deemed valid and binding on the Customer. Any requests for cancellation, return, or exchange must be submitted through the EC-Council Partner Store and shall be subject to EC-Council's review and approval, and permitted only to the extent allowed under the applicable Partner Agreement and in accordance with the EC-Council Return and Refund Policy (as may be updated from time to time). Customers are responsible for reviewing and confirming the order summary before checkout. The information captured by the EC-Council Partner Store shall be deemed final and conclusive for order processing purposes. Where the Customer has an internal PO process, EC-Council Partner Store allows the Customer to enter its own PO number during checkout. Any PO number entered will be reflected on the invoice and receipt issued by EC-Council. The Customer acknowledges that such PO numbers are recorded solely as internal reference information for the Customer's convenience. The inclusion of a Customer PO number if for reference purposes only, and shall not modify, supplement, or override these Terms or the applicable Partner Agreement. EC-Council expressly rejects, and shall not be bound by, any additional or conflicting terms contained in or referenced by any Customer-issued PO or similar document, regardless of when such document is issued. All approved cancellations, returns, or refunds shall be processed strictly in accordance with the EC-Council Return and Refund Policy, provided that nothing herein shall obligate EC-Council to approve any cancellation, return, exchange, refund, or credit except as permitted under the applicable Partner Agreement, the EC-Council Return and Refund Policy, or applicable program terms.
  6. Order Processing, Fulfillment & Allocation:
    1. Fulfillment Timelines Unless otherwise agreed in writing:
      1. Digital products and licenses will be fulfilled electronically within the timelines specified in the order confirmation; and
      2. For tangible goods, shipment shall occur within the mutually agreed schedule.
    2. Order Processing and Stock Availability Orders shall be processed on a first-come, first-served basis, subject to Product availability at the time of placement. Products that are out of stock shall not be available for purchase unless otherwise expressly indicated with an expected delivery timeline.
    3. Non-Cancellable, Non-Returnable (NCNR) Products EC-Council may designate certain Products as non-cancellable and non-returnable ("NCNR") at the Product level. Where a Product is identified as NCNR on the applicable Product page or at the time of order placement, all sales of such Product shall be final, and such designation shall prevail over the general cancellation and refund policy set forth in these Terms.
    4. Address Changes The delivery, billing, or shipping address may be updated in accordance with EC-Council's order management process. Any such change request — whether made before or after shipment has been initiated — may be subject to additional fees, including shipping, handling, processing, or return fees, and shall be processed in accordance with EC-Council's applicable policies and timelines.
    5. Order Errors and Discrepancies EC-Council reserves the right to cancel or correct any order placed in error, including errors arising from typographical, pricing, or listing issues on the Partner Store. Customer must notify EC-Council of any order discrepancies — including quantity, pricing, or account assignment errors — within forty-eight (48) hours of receiving the order confirmation. Discrepancies reported after this period may, at EC-Council's discretion, be reviewed, and EC-Council shall use commercially reasonable efforts to remediate where feasible.
    6. Inspection and Acceptance (Tangible Goods) For tangible goods, Customer shall inspect all Products within ten (10) business days of physical receipt ("Inspection Period") and notify support@eccouncil.org in writing of any damage, defect, or shortage, specifying the affected items and quantity. Failure to provide such written notice within the Inspection Period shall constitute Customer's irrevocable acceptance of the Products as delivered, and EC-Council shall have no further liability in respect of any such damage, defect, or shortage. For the avoidance of doubt, acceptance under this sub-clause does not affect any rights Customer may have under the Limited Warranty clause in respect of latent defects that could not reasonably have been identified during inspection.
  7. Product Availability and Pricing: EC-Council does not guarantee the continued availability of any Product or Service listed on the Partner Store and may modify, discontinue, or withdraw any item, price, or catalogue listing at any time. The applicable price for any Product shall be the price displayed to the Customer at the time the order is placed. Product pricing, including any discounts or catalogue-based adjustments, is determined based on the Customer's assigned company, market, or Partner status. Prices displayed at the time an order is placed and confirmed by EC-Council shall apply to that order and shall not be increased after order confirmation. EC-Council reserves the right to change prices at any time, without prior notice, for future orders, unless otherwise governed by an applicable agreement.
  8. Taxes, Duties and Additional Charges: Unless otherwise stated, all prices listed on the EC-Council Partner Store are exclusive of shipping charges and insurance costs (if applicable), customs duties, and all taxes including federal, state and local sales, excise and value added, goods and services taxes, and any other taxes. Taxes, duties, and currency displayed on the EC-Council Partner Store are applied based on the Customer's registered location. Such charges and taxes will be calculated and displayed at checkout or on the invoice as separate items. Customer shall be responsible for the payment of all applicable taxes, duties, and fees related to its purchase and agrees to indemnify and hold EC-Council harmless for any liability for tax in connection with the sale, as well as the collection or withholding thereof, including penalties and interest thereon. Customers claiming tax exemption must provide a valid and current exemption certificate during registration or checkout. EC-Council reserves the right to validate such certificates and charge applicable taxes if not found valid or current. It is the Customer's responsibility to ensure that exemption certificates are kept current and renewed as required.
  9. Payment Methods and Payment Models: Any Customer who undertakes or purchases an item through the EC-Council Partner Store shall make payment in accordance with the payment model assigned to their account. The applicable payment model, whether upfront at checkout, payment upon fulfillment, or approved net-term invoicing, shall be determined based on the Customer's Partner Agreement with EC-Council, if applicable, or otherwise as assigned by EC-Council based on its internal credit approval and account configuration. EC-Council reserves the right to modify or withdraw any assigned payment model at its discretion, with reasonable notice to the Customer. All Customers may make payment using any payment method supported on the EC-Council Partner Store, including credit/debit card, PayPal, wire transfer, or manual bank transfer (all transaction-related fees and bank charges being borne by the Customer). Where manual bank transfer is selected, the invoice or payment page will display EC-Council's bank details for remittance, including during checkout for upfront payments and in connection with due payments for Customers on approved net-term invoicing. The availability of these methods does not modify or extend the Customer's payment due date or obligations.
  10. Credit Terms and Invoice Settlement:
    1. Determination of Credit Terms Credit terms, where applicable, shall be determined in accordance with the Partner Agreement, or otherwise as expressly approved in writing, through the EC-Council Partner Store, or via other authorized communication.
    2. Credit Eligibility and EC-Council's Rights Credit eligibility and limits may vary based on account status, purchase volume, and business relationship, at EC-Council's discretion. EC-Council reserves the right to modify, suspend, or withdraw credit arrangements at any time with reasonable notice to the Customer.
    3. Payment Obligations Under Credit Where credit has been extended, payment is due within the credit period specified in the invoice, without offset or deduction unless otherwise expressly noted.
    4. Supported Payment Methods Customers may settle outstanding invoices at any time prior to the due date using any supported payment method on the Partner Store, including:
      1. credit/debit card;
      2. PayPal;
      3. wire transfer; or
      4. manual bank transfer.
      For manual bank transfers, the Customer shall use the banking details displayed on the invoice or payment page. Such payments are applied only after EC-Council's finance team confirms receipt of funds.
    5. Payment References and Application All payments must reference the corresponding order number and/or invoice number. Payments shall be applied to the oldest outstanding invoices first, unless otherwise agreed in writing. Early or partial payments do not alter credit eligibility or extend payment terms unless expressly approved in writing by EC-Council.
  11. Credit Limits, Ordering Restrictions, and Late Payment Consequences:
    1. Conditions for Placing New Orders The Customer's ability to place new orders is subject to:
      1. remaining within the approved credit limit; and
      2. maintaining all invoices in good standing with no amounts overdue.
    2. Restriction and Reinstatement of Ordering Access EC-Council may restrict or block new orders if:
      1. any invoice is overdue; or
      2. the Customer's outstanding balance (invoiced, pending, or unbilled) reaches or would exceed the assigned credit limit.
      Ordering access may be reinstated once overdue invoices are cleared or the outstanding balance is reduced to within the approved limit, subject to EC-Council's credit review. For the avoidance of doubt, placing an order that exceeds the credit limit or while invoices are overdue does not oblige EC-Council to accept or fulfill that order.
    3. Interest on Overdue Invoices On any past due invoice, EC-Council may impose interest at the rate of two percent (2%) per month, or the maximum rate permitted by applicable law, whichever is lower, accruing until payment is received in full.
    4. Withdrawal of Credit If the Customer fails to make any payment when due, EC-Council reserves the right to:
      1. modify or withdraw the Customer's credit arrangements; and
      2. suspend or cancel performance under any or all purchase orders or agreements under which credit has been extended.
    5. Costs of Recovery on Default In the event of default by the Customer, EC-Council shall be entitled to recover all reasonable costs, fees, and expenses incurred in connection with such default, including attorney fees, court costs, and collections costs.
  12. Promo Pricing and Time-Bound Payment Requirements: From time to time, EC-Council may, in its sole discretion, offer promotional, discounted, or time-bound pricing on certain Products ("Promotional Pricing"). Promotional Pricing is offered subject to EC-Council's right to withdraw, modify, or discontinue any Promotional Pricing at any time prior to EC-Council's written confirmation of an order. Promotional Pricing applies to orders placed during the promotional period and shall be honored for such orders in accordance with Customer's approved payment terms. Where a Customer has been approved for credit terms, fulfilment of the order shall occur in accordance with such approved credit terms, and Promotional Pricing shall not be forfeited solely due to payment being due after the promotional end date, provided that the Customer strictly complies with all approved payment terms and has no outstanding amounts overdue at the time of order placement. Any breach of approved payment terms, whether in respect of the relevant order or any prior outstanding amounts, shall entitle EC-Council to withdraw Promotional Pricing and revert to standard pricing, without liability to the Customer. Where no credit terms have been approved, orders shall remain pending until payment is received in full, and fulfilment shall occur only upon receipt of payment. Failure to make payment in accordance with approved payment terms shall constitute a late payment and may result in the following actions, at EC-Council's discretion: (a) issuance of payment reminders after the due date; or (b) suspension or restriction of the Customer's ability to place new orders until all past-due amounts are paid; or (c) assessment of applicable late payment charges or interest, as provided under these Terms; or (d) initiation of breach procedures where payment remains outstanding for an extended period, including formal notice of breach and termination of credit privileges. Promotional Pricing does not modify or override approved payment terms, nor does the failure to receive reminders relieve the Customer of its obligation to make timely payments.
  13. Payment Notifications: EC-Council may issue automated payment reminders to the Customer before the due date, on the due date, and after the due date for any outstanding invoices. Such reminders are provided solely as a courtesy to facilitate timely payments and do not affect the Customer's payment obligations, due dates, or liability for late fees, interest, suspension of credit, or collections actions. Failure to receive a reminder shall not excuse delayed or missed payments.
  14. Delivery and Title (Tangible Goods): Delivery shall be deemed complete when the Product is dispatched from EC-Council's fulfilment location. Risk of loss or damage shall pass to the Customer upon dispatch, unless otherwise expressly agreed in writing. Title to Products shall pass to the Customer only upon receipt of payment in full. Until title passes, EC-Council retains full legal and beneficial ownership of the Products and, where permitted by applicable law, a purchase money security interest therein. Customer shall not encumber, transfer, or otherwise dispose of Products in which title has not yet passed. Seller's delivery dates are estimates only and Seller is not liable for delays in delivery or for failure to perform due to causes beyond the reasonable control of the Seller including but not limited to supply chain disruptions, customs clearance, or transportation delays, nor shall the carrier be deemed an agent of the Seller. A delayed delivery of any part of an Order does not entitle Customer to cancel other deliveries. Further, the Seller assumes no liability if the delivery, billing or shipping address is incorrectly provided by the Customer at the time of placing the order. Under such circumstances, the Customer shall be responsible for all charges from the freight companies, and all re-delivery, or return shipping costs.
  15. Delivery and Title (Digital Products):
    1. Deemed Delivery Delivery of electronic Products (including exam vouchers, digital licenses, access credentials, and courseware) ("Digital Products") shall be deemed complete upon the earlier of:
      1. EC-Council's transmission of access credentials, license keys, or activation codes to the email address or account registered by the Customer at the time of order ("Registered Delivery Address"); or
      2. EC-Council making the Digital Product available within the Customer's designated account or portal —
      in each case, regardless of whether the Customer has accessed, activated, or utilised the Digital Product.
    2. Customer's Responsibility for Registered Delivery Address The Customer is solely responsible for ensuring that the Registered Delivery Address is accurate, current, and technically capable of receiving EC-Council's communications. EC-Council bears no liability for non-delivery, failed activation, or inaccessibility arising from any inaccuracy or technical limitation on the Customer's side.
    3. Claims of Non-Receipt and Evidence of Delivery Claims of non-receipt must be notified to EC-Council in writing within ten (10) business days of the scheduled delivery date. Failure to notify within this period shall give rise to a rebuttable presumption of successful delivery. EC-Council's server logs and transmission records shall constitute prima facie evidence of delivery and shall be determinative in the absence of manifest error.
    4. Validity Periods The validity period applicable to a Digital Product shall commence upon delivery of the applicable license, voucher, code, or access credentials, as described in sub-clause (a) above, unless otherwise specified by EC-Council. Any access period associated with the Digital Product may commence upon activation or first use, as applicable to the Product. EC-Council bears no obligation to extend, reissue, or refund any Digital Product that is not activated, accessed, or utilised within its applicable validity period, regardless of the reason for non-use.
    5. Risk in Digital Products Risk in Digital Products — including risk of unauthorised access, credential compromise, or misuse — passes to the Customer upon delivery. The Customer shall maintain reasonable security measures to protect Digital Products and credentials following delivery. Any loss or unauthorised use arising after delivery is the Customer's sole responsibility and does not entitle the Customer to replacement or refund.
    6. Title and Intellectual Property Title to Digital Products and all associated intellectual property remains exclusively vested in EC-Council at all times. Delivery and payment grants the Customer a limited, non-exclusive, non-transferable right to access and use the Digital Product solely for its own internal purposes and strictly in accordance with the Partner Agreement and applicable usage policies. No ownership of EC-Council's intellectual property — including assessment content, question banks, courseware, methodologies, or trademarks — passes to the Customer under any circumstances.
    7. Suspension and Revocation of Access EC-Council reserves the right to suspend or revoke access to any Digital Product with immediate effect upon:
      1. failure to make payment in full;
      2. any breach of these Terms or applicable usage policy; or
      3. any unauthorised use, sharing, or transfer of the Digital Product or credentials.
      Upon suspension or revocation, the Customer shall have no claim to refund or compensation for any unused portion, except where such action was caused solely by EC-Council's material breach.
    8. Delivery Timelines and Delays Delivery timelines are estimates only. EC-Council shall not be liable for delays arising from circumstances beyond its reasonable control. A delay in delivery of one Digital Product does not entitle the Customer to cancel or withhold payment for any other order.
  16. Packaging and Labeling: EC-Council shall ensure that all tangible Products are packaged in a manner sufficient to protect against damage during transit under normal shipping and handling conditions, and labeled in compliance with all applicable laws and regulations in the country of dispatch. EC-Council's responsibility for packaging ends upon dispatch; Customer shall promptly notify EC-Council of any packaging deficiencies identified on receipt in accordance with the Inspection and Acceptance provisions of these Terms.
  17. Returns and Exchanges: Returns, exchanges, refunds, credits, and cancellation requests shall be governed by the applicable Partner Agreement, where such agreement expressly addresses such rights. To the extent the applicable Partner Agreement is silent, such matters shall be governed by EC-Council's then-current Returns and Refund Policy and any applicable program terms. For additional information regarding returns, exchanges, cancellations, refunds, and credits, please refer to the EC-Council Returns and Refund Policy available here.
  18. Acceptable Use and Prohibited Activities: Partners shall use the EC-Council Partner Store and its related systems solely for legitimate and authorized business purposes in accordance with their Partner Agreement, these Terms of Purchase, and applicable Terms of Service. Partners shall not use the Store for any unlawful, fraudulent, or unauthorized purpose, nor shall they: (a) attempt to gain unauthorized access to any EC-Council system, data, or network; (b) use any automated tool, bot, or data mining mechanism to scrape, harvest, or extract information from the Store; (c) reproduce, modify, frame, mirror, decompile, disassemble, translate, or otherwise attempt to reverse engineer, copy, or derive the source code, design, or functionality of the Partner Store, or any EC-Council Product, Software, Platform, or Courseware; (d) interfere with, disrupt, or compromise the normal operation, security, or integrity of the Store or related EC-Council systems; or (e) permit or assist any third party to engage in any of the foregoing activities. Any attempt to perform such prohibited actions shall constitute a material breach of these Terms and may result in immediate suspension or termination of access to the Partner Store and related EC-Council services, without prejudice to EC-Council's other contractual or legal remedies.
  19. System Integrations and Third-Party Links: The EC-Council Partner Store operates as a standalone digital ordering system. While EC-Council endeavors to synchronize order and account data with its internal systems (including SAP, Salesforce, or other enterprise tools), any technical delays, synchronization errors, or system limitations shall not affect the validity of an order or the Customer's payment obligations. The Partner Store may also include links or integrations with third-party websites or services operated by independent entities. Such links are provided solely for convenience and do not constitute endorsement or control by EC-Council. Third-party websites and services may be governed by their own terms of use, privacy policies, and other conditions, which the Customer may be required to review and accept independently. EC-Council has no visibility into, and assumes no responsibility for, such third-party terms or any obligations arising from the Customer's acceptance or use thereof. EC-Council assumes no responsibility for the content, functionality, accuracy, or practices of any third-party sites or services, and access to such links or integrations shall be at the Customer's own risk.
  20. System Availability and Security: EC-Council does not warrant that the Partner Store or any related systems will operate uninterrupted, error-free, or free from security vulnerabilities. Access may be limited or suspended during maintenance, upgrades, outages, or technical issues. EC-Council shall not be liable for any delay, inability to access the Store, or any business impact arising from system downtime, data-sync delays, or service interruptions.
  21. User Feedback: By submitting any suggestions, feedback, or improvement ideas ("Feedback") related to EC-Council's Products or the Partner Store, the Customer hereby grants EC-Council a perpetual, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, and incorporate such Feedback into EC-Council's offerings without restriction or obligation. EC-Council has no duty to treat Feedback as confidential unless expressly agreed otherwise in writing.
  22. Audit and Verification: EC-Council may, at its discretion and upon reasonable notice, conduct reasonable non-intrusive verification activities to confirm the Partner's compliance with these Terms and the applicable Partner Agreement. Such verification may include review of transaction records, voucher usage patterns, access logs, or other system-generated data. EC-Council will not require physical inspections of, or access to, the Partner's premises, systems, or confidential business information, except where expressly required under the Partner Agreement or otherwise agreed in writing by the Parties. If any material non-compliance is identified, EC-Council may, at its discretion: (a) require the Partner to take corrective action, (b) suspend or restrict the Partner's access to the Partner Store, or (c) take any additional action permitted under the applicable Partner Agreement or law. Partners shall reasonably cooperate with EC-Council in resolving any compliance concerns.
  23. Use of EC-Council Marks and Resale Restrictions: All trademarks, service marks, trade names, logos, and branding elements displayed on the EC-Council Partner Store or within EC-Council materials ("EC-Council Marks") are the exclusive property of EC-Council and its affiliates. Except as expressly authorized under a valid Partner Agreement or with EC-Council's prior written consent, the Customer shall not: (a) use, reproduce, modify, adapt, display, or distribute EC-Council Marks in any form; (b) imply any partnership, endorsement, or sponsorship beyond what is expressly permitted; or (c) register or attempt to register any domain name, social media account, or other identifier incorporating EC-Council Marks or any confusingly similar variation thereof. The resale, distribution, marketing, or public promotion of EC-Council Products purchased through the Partner Store is permitted only to the extent expressly authorized under the Customer's applicable Partner Agreement (Academia, ATC, or Reseller). Any unauthorized reselling or use of EC-Council Marks is strictly prohibited. All goodwill arising from authorized use of EC-Council Marks shall inure solely to EC-Council.
  24. Limited Warranty:
    1. Governing Framework Any warranties, representations, indemnities, or remedies applicable to Products, Courseware, tangible goods, Digital Products, or e-Licenses purchased by a Customer shall be governed exclusively by the applicable EC-Council partner, program, or commercial agreement entered into between EC-Council and the Customer — including any Academia, ATC, Reseller, or other Partner Agreement, or any Product-specific agreement executed by the Parties (the "Applicable Agreement") — where such Applicable Agreement expressly addresses such matters.
    2. As-Is Basis — Where Applicable Agreement is Silent Where the Applicable Agreement is silent, all Products — including Digital Products, Courseware, e-Licenses, and tangible goods — are provided on an "as-is" and "as-available" basis, without warranties of any kind, to the fullest extent permitted by applicable law.
    3. Limited Warranty for Tangible Goods Notwithstanding sub-clause (b), where the Applicable Agreement is silent, EC-Council warrants that tangible goods, at the time of dispatch, shall:
      1. materially conform to their product description; and
      2. be free from defects in materials and workmanship under normal use —
      for a period of thirty (30) days from the date of delivery ("Limited Warranty Period").
    4. Warranty Exclusions This limited warranty does not apply to:
      1. damage caused by accident, misuse, or improper storage by the Customer or any third party;
      2. Products that have been modified, altered, or repaired other than by EC-Council;
      3. normal wear and tear; or
      4. Products for which a valid warranty claim is not submitted within the Limited Warranty Period.
    5. EC-Council's Sole Remedy Obligation EC-Council's sole obligation under this limited warranty shall be, at EC-Council's election:
      1. repair or replacement of the defective Product; or
      2. issuance of a credit to the Customer for the purchase price of the affected Product.
    6. How to Make a Warranty Claim To make a warranty claim, the Customer must contact support@eccouncil.org within the Limited Warranty Period, providing:
      1. the order number;
      2. a description of the issue, non-conformity, malfunction, or other matter giving rise to the warranty claim; and
      3. any supporting information, records, screenshots, logs, correspondence, or other details reasonably requested by EC-Council to evaluate the claim.
    7. Disclaimer of Implied Warranties TO THE MAXIMUM EXTENT PERMITTED BY LAW, EC-COUNCIL DISCLAIMS ALL IMPLIED WARRANTIES, TERMS, AND CONDITIONS (WHETHER STATUTORY OR OTHERWISE), INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES AGAINST LATENT DEFECTS.
    8. Statutory Warranties — Jurisdictional Carve-Out For tangible goods, where applicable consumer or commercial law in the Customer's jurisdiction implies warranties that cannot be excluded, EC-Council's liability for breach of such implied warranty shall be limited, to the extent permitted by law, to:
      1. repair or replacement of the goods; or
      2. reimbursement of the purchase price.
  25. Limitation of Liabilities: SELLER SHALL NOT BE LIABLE FOR, LOSS OF PROFITS OR REVENUE, PROMOTIONAL OR MANUFACTURING EXPENSES, OVERHEADS, BUSINESS INTERRUPTION COST, LOSS OF DATA, REMOVAL OR REINSTALLATION COSTS, INJURY TO REPUTATION OR LOSS OF BUYERS, PUNITIVE DAMAGES, IPR INFRINGEMENT, LOSS OF CONTRACTS OR ORDERS OR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY NATURE. Seller's total aggregate liability arising out of or relating to any Product or Service purchased through the Partner Store shall not exceed the amounts actually paid by the Customer for the specific Product or Service giving rise to the claim.
  26. Data Protection:
    1. Applicable Law and Privacy Policy EC-Council processes personal data collected through the Partner Store in accordance with its Privacy Policy, available at https://www.eccouncil.org/legal/privacy-policy/, and all applicable data protection laws, including Singapore's PDPA, the EU GDPR, and equivalent legislation in other applicable jurisdictions.
    2. Role of the Parties EC-Council acts as data controller in respect of personal data collected directly from Partners and their authorized users for account management, order processing, transactional communications, security monitoring, and compliance purposes. Where a Partner shares personal data of its own employees or end-users with EC-Council solely for order fulfilment or service delivery, EC-Council acts as data processor in respect of that data, and processing is governed by the applicable Partner Agreement.
    3. Partner Obligations Partners are responsible for ensuring that personal data of their employees, representatives, or authorized users is shared with EC-Council lawfully, that individuals are informed of such sharing, and that data submitted to the Partner Store is accurate and limited to what is necessary. Partners must notify EC-Council at dpo@eccouncil.org promptly upon revoking any authorized user's access.
    4. Data Use, Sharing, and Security Customer agrees not to upload or transmit any personal data other than that necessary for order fulfilment and account verification. EC-Council will not use personal data of authorized users for general consumer marketing without a separate, express consent from the individual concerned. Personal data may be shared with EC-Council group companies, payment processors, fulfilment partners, enterprise platform providers (including SAP and Salesforce), and customs or logistics agents for international shipments, all under appropriate contractual safeguards. In the event of a personal data breach affecting Partner Store data, EC-Council will notify affected parties and relevant authorities as required by applicable law.
  27. Export Control:
    1. Acknowledgment of Applicable Laws The Customer acknowledges that EC-Council Products, software, licenses, courseware, technology, and any related technical data made available through the Partner Store ("EC-Council Materials") are subject to U.S. and other applicable export control, sanctions, and trade compliance laws, including:
      1. the U.S. Export Administration Regulations (EAR);
      2. the International Traffic in Arms Regulations (ITAR);
      3. economic sanctions administered by the U.S. Office of Foreign Assets Control (OFAC); and
      4. any import and use restrictions applicable in the Customer's jurisdiction.
    2. Prohibited Activities The Customer shall not, and shall ensure that its users do not:
      1. export, re-export, transfer, or provide access to any EC-Council Materials to any country, entity, or individual prohibited under applicable export control or sanctions laws;
      2. use EC-Council Materials for any prohibited end-use, including nuclear, missile, or chemical/biological weapons activities;
      3. access, purchase, or use the Partner Store from any restricted or embargoed country, or on behalf of any person or entity on a denied, blocked, or restricted party list; or
      4. provide EC-Council Materials to any third party without ensuring compliance with all applicable export laws.
    3. Customer's Responsibility for Authorizations The Customer is solely responsible for obtaining any required governmental authorizations for the export, re-export, transfer, or use of EC-Council Materials purchased through the Partner Store.
    4. EC-Council's Right to Suspend or Cancel EC-Council may suspend or cancel any order, access, or delivery if it determines that fulfilling the same would violate applicable export control or sanctions laws.
  28. Responsibility for Importation in case of International Purchase: When purchasing products from the EC-Council Partner Store, the Customer is responsible for ensuring that the importation of such Products into the destination country complies with all applicable laws, customs regulations, and trade restrictions. Customers located in any U.S.-sanctioned jurisdiction are not permitted to make purchases through the Store. The Customer may be subject to customs duties, import taxes, VAT/GST, or other government-imposed fees. Such charges may either be included in the price displayed at checkout or reflected as part of applicable shipping and handling fees, depending on the applicable jurisdiction. Any additional tariffs, duties, taxes, or fees imposed by the destination country or the Customer's location, and not collected by EC-Council at check-out, shall be the sole responsibility of the Customer. For shipments requiring customs clearance, the Customer authorizes EC-Council or its designated carrier ("Designated Carrier") to act as the Customer's agent solely for the purpose of completing customs formalities, processing import declarations and paying applicable duties and taxes on behalf of the Customer. The Customer shall remain fully responsible for the payment of all such duties, taxes, and fees. If the Customer requires copies of customs documentation or receipts related to the clearance process, such requests must be directed to the Designated Carrier indicated in the shipment confirmation. Products purchased through the EC-Council Partner Store may be used, distributed, or resold only in accordance with the Customer's applicable Partner Agreement (Academia, ATC, or Reseller Program) and shall not be used, transferred or made available outside the authorized scope of such Agreement.
  29. Force Majeure: Seller is not liable for failure to fulfil its obligations for any accepted Order or for delays in delivery due to causes beyond Seller's reasonable control including, but not limited to, acts of God, natural or artificial disaster, riot, war, strike, delay by carrier, shortage of Product, acts or omissions of other parties, acts or omissions of civil or military authority, Government priorities, changes in law, material shortages, fire, strikes, floods, epidemics, quarantine restrictions, acts of terrorism, delays in transportation or inability to obtain labor, materials or Products through its regular sources, which shall be considered as an event of force majeure excusing Seller from performance and barring remedies for non-performance. In an event of force majeure condition, the Seller's time for performance shall be extended for a period equal to the time lost as a consequence of the force majeure condition without subjecting Seller to any liability or penalty. Seller may, at its option, cancel the remaining performance, without any liability or penalty, by giving notice of such cancellation to the Customer.
  30. Communication and Notices: All notices, confirmations, or communications under these Terms shall be sent to the registered email address of the Customer or through the EC-Council Partner Store dashboard and shall be deemed received upon transmission.
  31. Governing Law: The laws of Singapore will exclusively govern any dispute between Seller and Customer. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Singapore. The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
  32. Order of Precedence: In the event of any inconsistency between these Terms of Purchase and the Customer's underlying EC-Council Partner Agreement (Academia, ATC, or Reseller), the Partner Agreement shall prevail with respect to the procurement, use, delivery, resale, or administration of EC-Council Products. For all other matters relating to the use of the Partner Store, these Terms of Purchase shall govern.
  33. Store Modification and Discontinuation: EC-Council reserves the right to modify, update, or discontinue the Partner Store or any part thereof, including specific product listings or functionality, at any time without prior notice. EC-Council will make reasonable efforts to ensure continuity of access but shall not be liable for any modification, suspension, or discontinuation of the Store or any service provided therein.
  34. Modification of Terms: EC-Council reserves the right to revise, update, or modify these Terms of Purchase at any time, without obligation to provide prior notice. The revised Terms will become effective upon posting on the EC-Council Partner Store. By continuing to access or use the Partner Store, or by completing a purchase after such updates, the Customer acknowledges and agrees to be bound by the most current version of these Terms of Purchase.